02 — Service
24 / 7, and the readings are written down before we leave
A plant does not fail at ten on a Tuesday. One number reaches a technician who already knows your building.
Emergency
Cooling or heating lost to common areas, life-safety equipment out of service, tower or pump down, a leak, loop temperature out of range.
Urgent
One unit down, a resident complaint with a measurable cause, an alarm that has not yet become an outage.
Routine
Scheduled work, repairs found during a visit, follow-ups that verify the last fix held.
Emergencies reach us by phone, never a web form. Response times are agreed with you in writing before signature — we will not print a number here that we have not staffed.
Colour-coded headers, labelled valves, a clear floor. A plant room you can work in at two in the morning.